Refund policy

Refund policy 
Returns & refunds

We want you to love your Bloomdays bouquet. If you change your mind, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason.

How to return

Email us at bloomdays779@gmail.com within 14 days of delivery and include your order number.
Send the item back to the address we provide within 14 days of telling us. Please return it unused, with all pieces, in its original packaging where possible.
Refunds

Once we receive the return, we refund the full product price and the original standard shipping cost within 14 days, using the same payment method you used to order. Unless the item is faulty or we sent the wrong item, the cost of sending the return back to us is paid by you.

Damaged, faulty or missing pieces

If your order arrives damaged, has missing pieces or is not what you ordered, contact us within 14 days with your order number and a photo. We will send a replacement or give you a full refund, including return shipping costs.

These terms do not affect your statutory rights as a consumer under EU law.